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Privacy Policy

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1. Introduction

Medway Skip Hire Ltd (“we”, “us”, “our”) is committed to protecting your privacy under UK GDPR. This policy explains how we collect, use, store, and share personal data when you visit our website, request quotes, contact us, or hire a skip.
 

2. Data Controller

Medway Skip Hire Ltd (Company No. 05388748)
Apex Business Park, Queen’s Farm Road, Lower Shorne, Gravesend, Kent, DA12 3HU
Phone: 01634 271945 / 01634 963832 · Mobile: 07971 857319
Email: medwayskips@btinternet.com
 

3. Personal Data Collected

  • Quote & enquiry forms: name, contact details, address, skip size requested, optional upload of images

  • Communications: details provided by phone or email concerning bookings, permits, clearances

  • Website analytics: IP address, device/browser info, pages visited, session duration via essential & performance cookies (no advertising or profiling cookies)
     

4. How We Use Your Data

We use your data to:

  • Provide quotes, arrange hire and permit processing for skip sizes ranging from 4‑yard to 20‑yard skips and roll-on/off containers

  • Coordinate delivery and collection, including handling permits for highway placement

  • Assist with house, garden, commercial, or industrial clearances and recycling services—recycling over 90% of waste

  • Send booking confirmations, updates, and follow-up communications

  • Analyse anonymised site usage to improve our service

  • Ensure legal, financial, and environmental compliance

5. Legal Basis for Processing

  • Contractual necessity: to fulfil skip hire and clearance bookings

  • Legitimate interests: to run and enhance business operations

  • Consent: if provided for follow-up communications

  • Legal obligation: to maintain records for compliance and audits

6. Data Sharing

We do not sell or rent personal data. Sharing is limited to:

  • Service providers such as IT hosting, email systems, analytics, and permit-handling services

  • Regulatory or legal authorities, when mandated by law

7. Cookies & Tracking

  • Essential cookies: required for forms and site navigation

  • Performance cookies: anonymised analytics via Google Analytics or similar
    No third-party advertising or profiling cookies are used

8. Data Retention

  • Bookings, enquiries, and permit records: retained up to 7 years for compliance and audit

  • Analytics logs: session data deleted after 24 months; aggregated anonymised analytics retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, erase, or restrict your personal data

  • Withdraw consent or object to processing

  • Request portability of your data
    Please contact us via phone or email to exercise these rights. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, restricted access, and staff training to protect your data. While no system is infallible, we adhere to best practice standards.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers take place.

12. Policy Updates

We may revise this policy occasionally. The “Effective Date” above reflects the current version. Continued use of our services implies acceptance of any updated terms.

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